CT Group Travel partnered with Uniglobe
The Benefits of working with a Uniglobe partner…
1. UNIGLOBE Professionalism – Our People:
- UNIGLOBE people are certified travel professionals — every UNIGLOBE counsellor undergoes extensive customer service and quality assurance training.
2. UNIGLOBE Travel Management Services:
- Every UNIGLOBE agency can be relied upon to offer a complete range of Travel Management Services.
3. UNIGLOBE Telephone Service:
- UNIGLOBE clients aren’t kept waiting – your telephone calls will be answered within 3 rings, you will never be on hold longer than 30 seconds, and every inquiry by e-mail, telephone, or fax will be returned within the hour.
4. UNIGLOBE Quality-Assured Reservations:
- UNIGLOBE reservations are subject to our multi-point Quality Assurance check and reconfirmed with our client by email, telephone or fax prior to documentation. Our standard is to have reservations 100% error-free.
5. UNIGLOBE Quality-Assured Documents:
- UNIGLOBE travel documents are subject to our multi-point Quality Assurance check prior to delivery or pick-up. Our standard is a “no surprises” travel itinerary with information that is 100% accurate and “worry free”.
6. UNIGLOBE Best Fare Assurance:
- UNIGLOBE is committed to providing the best possible fares and value without compromising our service or quality.
7. UNIGLOBE Travel Information Services:
- UNIGLOBE knows information is the key to controlling travel costs so we will work with you to analyze your needs and requirements in order to provide you with alternatives that will minimize cost and maximize your choice and value.
8. UNIGLOBE Onstream Servicing – New Clients:
- Within their first month with us, every new UNIGLOBE client will be offered our exclusive Onstream Servicing Program.
9. UNIGLOBE Ongoing Client Servicing:
- Every client’s experience with us is important – so we closely monitor our performance for every client with our customized “Complete Customer Care” program.
10. UNIGLOBE Service Recovery – Complaints Resolution:
- We will resolve any complaint about our services and respond to any complaint about the service of a UNIGLOBE Preferred Supplier within 48 hours.